You will see the list of all the devices currently using your Amazon Prime account. Step 3: Click on Your Devices from the top menu. Step 2: Click your profile icon and select Accounts & Settings. Step 1: Open Prime Video site on your browser. If you want to control device access for your Amazon account, follow these steps. So if the Prime Video app is not working on your Mac, you should check if your friends or family members are streaming the same title. Users can stream up to three titles simultaneously on three different devices using the same Amazon Prime account. Step 9: You can either add a new payment method or edit your previously selected payment details. Step 7: Click on View your Payment Method. The Amazon web page will open to show your billing details. Step 6: If the subscription fee could not get deducted, click on Edit on Amazon to check billing details. Step 5: Look for the Prime Membership section to spot your billing info. You might have to sign in to your Amazon account once again. Step 3: Click on your profile name in the top-right corner. Step 1: Open the Prime Video site in the browser of your choice and sign in with your Amazon account. So check the billing details and payment method.

There is a chance that your annual subscription renewal didn’t go through. You should first check your billing status with Amazon when the Prime Video app stops working. We’ve covered effective solutions to fix the Amazon Prime Video app not working on Mac. Luckily, you won’t have to spend too much time fixing the problem.

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